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Technical Support Analyst

Job Location: Nashville, TN

03.28.2014

Gibson Guitar Corp, the world’s premier musical instrument manufacturer and the home of such preeminent brands as Gibson, Epiphone, Baldwin and Wurlitzer, is looking for a Technical Support Analyst to join the Information Technology team. This position will be located in beautiful Nashville, TN.

POSITION SUMMARY: 

The Technical Support Analyst reviews, analyzes, repairs, performs builds and evaluates Information Technology systems. Participates as part of the IT Help Desk team: answering support tickets and escalating as needed. Participates in IT Technical team projects. Reports to Manager of Data Center Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participates in Help Desk functions: answering trouble tickets, allocating tickets to other IT staff as needed, oversees trouble ticket life cycle.
  • Will have daily responsibilities and accountabilities as required from IT management.
  • Performs PC/Server builds, repairs and participates in overall system monitoring.
  • Participates in small project teams to develop and implement innovative solutions to business problems/processes.
  • Provides technical assistance to users working towards the resolution of operational problems.
  • Creates and maintains accurate system documentation and reports.
  • Collaborates with other IT staff company-wide to identify, analyze, and devise solutions to meet business needs.
  • Prioritizes inquiries and requests from end users.
  • Other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Associates Degree in Computer Science or related technical training.
  • 1-3 years’ experience in related field.
  • Has knowledge of commonly-used concepts, practices, and procedures.
  • Experience with computer hardware, software and various operating systems. Has knowledge and experience with Active Directory.

*Gibson offers a competitive benefits package including medical, dental, vision, 401(k), vacation and paid time off.

To be considered for this position, please send resume and salary history to careers@gibson.com and put “Technical Support Analyst” in the subject line.

Please, no phone calls.