POSITION TITLE: Social Media Coordinator
REPORTS TO: Editor of Media
Social Media Coordinator provides support to the Editor of Media and the Media Department;
ESSENTIAL DUTIES AND RESPONSIBILITIES
Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.
- Day-to-day Facebook and Twitter postings/tweeting to Gibson’s primary (corporate) social media channels.
- Adhere to best practice techniques when posting/tweeting/commenting/responding to fans.
- Respond to all fan comments, questions, or engagement on all of Gibson’s corporate social media channels.
- Assist in responding to fan comments or questions on any of Gibson’s family of brands (Epiphone, Kramer, etc.) and divisional (Acoustic, Custom, etc.) social media channels.
- Conduct ongoing "targeted following" on Twitter to gain followers.
- Supports all divisions.
- Report to the Editor of Social Media
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree required
- 2 years of Professional Social Media Experience
- Guitar knowledge and/or background in music needed.
- Strong written, verbal and interpersonal communication skills.
- Excellent organizational skills
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
PHYSICAL DEMAND AND WORK EFFORT
- Typing, sitting, standing, walking.
- Constant mental, visual and auditory attention; the flow of work requires focused, detailed attention while working at a computer.
- The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
- Compliance with company attendance standards.
- FLSA status: Hourly, Non-Exempt.
Email resume as a Word attachment to: Careers@gibson.com
No Phone Calls